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Activity center

The activity center keeps an eye on your background work, so you don't have to. Whenever you export data from RedFlare, the export keeps running on our side while you carry on, and the activity center shows you exactly where each one stands.

You'll find it in the sidebar as a small circular progress ring. The ring fills up as your exports finish, and a quick glance tells you how many are done. Open it whenever you want the full picture.

What you can do​

  • See every export you've started, with its current status at a glance.
  • Watch live progress as exports move from queued to processing to ready.
  • Download finished files the moment they're ready, straight from the list.
  • Filter the list by status using the All, Completed, Processing, Queued, and Failed tabs.
  • Get a toast notification the instant an export is ready to download.
  • Remove exports you no longer need to keep the list tidy.
  • Page through older exports and refresh the list on demand.

How it works​

Exporting data in RedFlare is a background job, not something that ties up your screen. The moment you trigger an export, the work happens in stages:

  1. You trigger an export from elsewhere in RedFlare, for example exporting an interactions view or a single conversation transcript. You choose the format (CSV or Excel), and RedFlare records the export as a new job marked Queued.
  2. A worker picks it up. A dedicated background processor takes the job off the queue, flips it to Processing, and stamps the time it started.
  3. The file is built and streamed to secure storage. RedFlare runs your export's underlying query and writes the results out in batches, uploading the file piece by piece as it goes. This streaming approach means even very large exports complete reliably without timing out or holding everything in memory.
  4. For grouped Excel exports, RedFlare writes one worksheet per group value, so a single workbook can hold a tab for each segment you grouped by.
  5. It finishes. On success the job becomes Completed with a finish time and a stored file; if anything goes wrong it becomes Failed and keeps the reason so you can see what happened.
  6. You download it. When you click download, RedFlare hands you a short-lived secure link to the finished file. These links are valid for about an hour, so if you come back to an older export, RedFlare quietly issues a fresh link behind the scenes.

While any of your exports are still queued or processing, the panel checks for updates on a short loop so statuses and counts stay current on their own. Once everything has finished, that background checking stops to save resources. Every export is private to the person who created it, so your list shows only your own work.

Open the activity center​

The activity center lives at the bottom of the sidebar and only appears once you have at least one export.

  1. Look for the circular download ring in the sidebar.
  2. When the sidebar is expanded, you'll see the label Exports next to it, along with a count like 2 of 5 showing how many have completed.
  3. Click the ring to open the Exports panel.

The ring fills in proportion to how many of your exports have finished, so even with the sidebar collapsed you get a sense of overall progress without opening anything.

Track an export's status​

Each export in the list shows its file type, name, and where it is in the process. Statuses are colour-coded and update on their own while work is in flight:

  • Processing — the export is being built right now. You'll see Writing… next to a pulsing blue dot.
  • Queued — the export is lined up and hasn't started yet. It reads Waiting in queue.
  • Pending — the export has been accepted and is about to begin.
  • Ready to download — the file is finished and ready to grab.
  • Failed — something went wrong. The row shows the reason, or Export failed if no detail is available.
  • Cancelled — the export was stopped before it finished.

While anything is still processing, queued, or pending, the list refreshes itself in the background so the counts and statuses stay current. There's nothing to reload by hand.

tip

Hover a completed export to see when it finished. Recent exports (within the last week) show a friendly relative time like "3 hours ago", and older ones switch to the full date and time.

Download a finished export​

  1. Open the Exports panel from the sidebar.
  2. Find the export marked Ready to download (or use the Completed tab to see only finished files).
  3. Click the green Download button on that row.

Your file downloads straight away. Each download uses a secure link that's valid for about an hour after it's issued. If the link has expired since the export finished, RedFlare quietly fetches a fresh one for you, so the button always just works.

note

When an export finishes while you're working elsewhere, RedFlare shows a toast that reads Your export is ready to download, so you don't have to keep checking the panel. The toast fires once per export, the first time it completes.

Filter the list by status​

When you have a lot of exports, the tabs across the top of the panel help you focus.

  1. Open the Exports panel.
  2. Choose a tab: All, Completed, Processing, Queued, or Failed.
  3. The list updates to show only exports in that state.

Your choice sticks even after you close and reopen the panel, so you can leave it set to the view you care about most. If a tab has nothing in it, you'll see a short message explaining what would show up there, for example No completed exports or No failed exports. Switch to a different tab to see more.

Tidy up your exports​

Once you've downloaded a file or no longer need a record, you can clear it out.

  1. Hover the export you want to remove.
  2. Click the trash icon that appears on the right of the row.

Exports that are still Processing or Queued can't be removed while they're running, which protects work that's still in progress. Everything else, including completed, failed, and cancelled exports, can be cleared.

Refresh and browse older exports​

The panel header gives you a few extra controls when you hover over it:

  • The refresh button pulls the latest statuses and counts on demand.
  • The previous and next arrows page through your export history when there's more than one page.

When the list is empty​

If you haven't started any exports yet, the panel shows No Exports Yet with a note: "Once exports are triggered, you'll see all processing, completed, queued, and failed records right here."

That's your cue that everything is wired up and waiting. As soon as you trigger your first export from anywhere in RedFlare, it will appear here and start moving through its statuses.

tip

You don't need to keep the panel open while an export runs. Start it, get back to work, and let the toast and the sidebar ring tell you when it's done. Because exports run on our side, you can even close the tab and come back later to download the file.

note

Exports come in two flavours you'll see flow through this panel: interactions exports (a whole view's worth of conversation data, optionally grouped into separate Excel sheets) and transcript exports (a single conversation's dialogue). Both arrive as a CSV or Excel file you download from here.