Conversations
Conversations is your workspace for every call that comes into RedFlare. It is where you upload recordings, run them through a playbook, and open any call to read the transcript, explore insights, and review scoring.
Agents
Agents is where every person who handles your conversations comes into focus. Each agent's calls are transcribed, scored, and aggregated, so you can see who they are, how they're performing over any window of time, and what's actually happening across their interactions.
Dashboards
Dashboards turn your conversation data into clear, visual analytics. Instead of digging through individual calls, you get headline metrics, leaderboards, and trends gathered onto one page so you can see how things are going at a glance.