Workflows
Workflows let you automate how your conversations are processed and actioned. You design the automation visually on a canvas, choosing what kicks it off and what happens next, then publish it to run on its own.
AI Agents
AI Agents are intelligent assistants you can configure and tune to handle conversations, answer questions, and automate everyday tasks for your users. Build one from a template, give it a personality, knowledge, and tools, then deploy it as a chat widget on your website or over the phone.
Knowledge
Knowledge is where you bring your own content into RedFlare so your agents answer from facts you trust. You group documents and web pages into collections, and your agents draw on them to stay accurate and consistent instead of guessing.
Tools
Tools are the reusable actions your agents and workflows can call to get things done, like fetching live data, updating a record, or triggering an external service. Build a tool once, then equip any agent with it.
Alerts
Alerts are rules that watch your processed conversations and notify the right people the moment something important happens. You define the conditions, point the alert at a playbook, choose who gets emailed, and let RedFlare keep an eye on things for you.